Unresolved issue with The First Deal product

I purchased a accessory from The First Deal on December 18, 1988. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Brandyn L. who promised to escalate my case, but I've heard nothing since.

I purchased a accessory from The First Deal on December 18, 1988. Shortly after using it, I experienced discovered hidden fees. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Brandyn L. who promised to escalate my case, but I've heard nothing since.