The Traditional Dishes Bari Corp. refused to address issue

I want to report a serious concern with The Traditional Dishes Bari Corp.'s device that I purchased on December 11, 2010 from your Lake Jeanieport, District of Columbia store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Lucio R., but my issue remains unresolved.

I want to report a serious concern with The Traditional Dishes Bari Corp.'s device that I purchased on December 11, 2010 from your Lake Jeanieport, District of Columbia store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Lucio R., but my issue remains unresolved.