Natural Fare Group provided defective product

I am writing regarding order #ORD-5578-EST-4082 placed with Natural Fare Group on January 30, 1986. I paid $247.13 for application, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Cassidy Z. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5578-EST-4082 placed with Natural Fare Group on January 30, 1986. I paid $247.13 for application, but when it arrived, I discovered is missing essential components. I've made numerous attempts to contact customer service, but Cassidy Z. and other representatives have not been helpful in resolving this matter.