Billing dispute with Care Practice Center Indore

I am writing regarding order #ORD-5221-PRY-7772 placed with Care Practice Center Indore on February 17, 2012. I paid $54.39 for accessory, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Karl B. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-5221-PRY-7772 placed with Care Practice Center Indore on February 17, 2012. I paid $54.39 for accessory, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Karl B. and other representatives have not been helpful in resolving this matter.