Quality issues with Defense & Services product

I'm writing to complain about the support package I received from Defense & Services. After paying $326.56 for solution, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Rachael Y., but have not received a satisfactory resolution.

I'm writing to complain about the support package I received from Defense & Services. After paying $326.56 for solution, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Rachael Y., but have not received a satisfactory resolution.