Rights Advisors of Defender Enterprises refused to address issue

I want to report a serious concern with Rights Advisors of Defender Enterprises's item that I purchased on February 6, 2013 from your South Arlieport, Montana store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Danial H., but my issue remains unresolved.

I want to report a serious concern with Rights Advisors of Defender Enterprises's item that I purchased on February 6, 2013 from your South Arlieport, Montana store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Danial H., but my issue remains unresolved.