Billing dispute with Meta Tech

I want to report a serious concern with Meta Tech's device that I purchased on July 27, 2019 from your Lake Lafayette, Michigan store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Graciela U., but my issue remains unresolved.

I want to report a serious concern with Meta Tech's device that I purchased on July 27, 2019 from your Lake Lafayette, Michigan store. The product has was promised features that don't exist despite being advertised as high quality. I've contacted customer service three times and spoken to Graciela U., but my issue remains unresolved.