MicroLab Networks Rio de Janeiro refused to address issue

I purchased a product from MicroLab Networks Rio de Janeiro on June 15, 2014. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jaeden G. who promised to escalate my case, but I've heard nothing since.

I purchased a product from MicroLab Networks Rio de Janeiro on June 15, 2014. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jaeden G. who promised to escalate my case, but I've heard nothing since.