The Essential Hospital Alliance provided defective product

I am writing regarding order #ORD-6366-DJI-9682 placed with The Essential Hospital Alliance on February 2, 2022. I paid $449.88 for plan, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Saige F. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6366-DJI-9682 placed with The Essential Hospital Alliance on February 2, 2022. I paid $449.88 for plan, but when it arrived, I discovered had repeated billing errors. I've made numerous attempts to contact customer service, but Saige F. and other representatives have not been helpful in resolving this matter.