The Learning Training refused to address issue

I purchased a equipment from The Learning Training on April 17, 1980. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Quentin X. who promised to escalate my case, but I've heard nothing since.

I purchased a equipment from The Learning Training on April 17, 1980. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Quentin X. who promised to escalate my case, but I've heard nothing since.