Unresolved issue with Consulting Group, Group product

I purchased a product from Consulting Group, Group on October 20, 1997. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Myron U. who promised to escalate my case, but I've heard nothing since.

I purchased a product from Consulting Group, Group on October 20, 1997. Shortly after using it, I experienced has poor quality. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Myron U. who promised to escalate my case, but I've heard nothing since.