Refund refused by Defense & Practice Yishun

I'm writing to complain about the maintenance program I received from Defense & Practice Yishun. After paying $386.67 for package, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Shirley V., but have not received a satisfactory resolution.

I'm writing to complain about the maintenance program I received from Defense & Practice Yishun. After paying $386.67 for package, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Shirley V., but have not received a satisfactory resolution.