Warranty claim denied by Rights Group, Group

I purchased a equipment from Rights Group, Group on August 20, 2013. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Eulalia I. who promised to escalate my case, but I've heard nothing since.

I purchased a equipment from Rights Group, Group on August 20, 2013. Shortly after using it, I experienced had my warranty claim denied unfairly. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Eulalia I. who promised to escalate my case, but I've heard nothing since.