Quality issues with Engineering Bros Enterprises product

I want to report a serious concern with Engineering Bros Enterprises's service that I purchased on March 2, 2006 from your North Marianne, Illinois store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Thalia Z., but my issue remains unresolved.

I want to report a serious concern with Engineering Bros Enterprises's service that I purchased on March 2, 2006 from your North Marianne, Illinois store. The product has was denied a refund despite being advertised as high quality. I've contacted customer service three times and spoken to Thalia Z., but my issue remains unresolved.