Billing dispute with Bites & Delights

I want to report a serious concern with Bites & Delights's equipment that I purchased on January 15, 2007 from your Port Euniceton, Ohio store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Josue L., but my issue remains unresolved.

I want to report a serious concern with Bites & Delights's equipment that I purchased on January 15, 2007 from your Port Euniceton, Ohio store. The product has has a manufacturing defect despite being advertised as high quality. I've contacted customer service three times and spoken to Josue L., but my issue remains unresolved.