Warranty claim denied by Vital Living Holdings

I'm writing to complain about the warranty service I received from Vital Living Holdings. After paying $299.50 for appliance, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Olen V., but have not received a satisfactory resolution.

I'm writing to complain about the warranty service I received from Vital Living Holdings. After paying $299.50 for appliance, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Olen V., but have not received a satisfactory resolution.