Software glitches with Digital-Ware product

I'm writing to complain about the maintenance program I received from Digital-Ware. After paying $555.41 for package, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Charlie Z., but have not received a satisfactory resolution.

I'm writing to complain about the maintenance program I received from Digital-Ware. After paying $555.41 for package, I found that it doesn't work as advertised. I've tried resolving this with your customer service team multiple times, including speaking with Charlie Z., but have not received a satisfactory resolution.