Warranty claim denied by University of Academy Dibba Al-Fujairah Group

I am writing regarding order #ORD-6479-KLY-9645 placed with University of Academy Dibba Al-Fujairah Group on March 27, 2017. I paid $560.57 for appliance, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Maximillian T. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-6479-KLY-9645 placed with University of Academy Dibba Al-Fujairah Group on March 27, 2017. I paid $560.57 for appliance, but when it arrived, I discovered was damaged upon delivery. I've made numerous attempts to contact customer service, but Maximillian T. and other representatives have not been helpful in resolving this matter.