Unsatisfactory resolution from TechEdge

I am writing regarding order #ORD-9524-XSC-3696 placed with TechEdge on November 6, 1991. I paid $240.24 for unit, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Brooks G. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-9524-XSC-3696 placed with TechEdge on November 6, 1991. I paid $240.24 for unit, but when it arrived, I discovered faced system outages. I've made numerous attempts to contact customer service, but Brooks G. and other representatives have not been helpful in resolving this matter.