Delayed delivery from Properties Associates

I'm adding this comment to provide additional information. The smart thermostat from Properties Associates not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing this matter to our attention. We at Properties Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our air purifier and have initiated an internal investigation (Reference: REF-D0BFCB42). One of our specialists from our Quality Assurance will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Walker Senior Customer Representative Properties Associates Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Properties Associates of this issue through multiple channels. They have acknowledged receipt of this complaint on May 4, 2025 and have assigned it reference number REF-D0BFCB42 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team