Classic Estates Management Group refused to address issue

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Classic Estates Management Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their extended warranty.

Dear customer, I am reaching out regarding your recent complaint about our consultation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Director of Customer Success at Classic Estates Management Group, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $244.86 to your original payment method 2. Added a $244.86 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-2E970F99 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Sarah Garcia Director of Customer Success Classic Estates Management Group