Hidden fees discovered from Classic Estates Management Group
Complaint Details
I want to report a serious concern with Classic Estates Management Group's product that I purchased on May 20, 2012 from your Haleyburgh, Virginia store. The product has had repeated billing errors despite being advertised as high quality. I've contacted customer service three times and spoken to Woodrow L., but my issue remains unresolved.
Comments (2)
Hal Sawayn
May 17, 2025 05:18Just wanted to follow up on my complaint regarding Classic Estates Management Group. I haven't heard anything back yet, and the smart thermostat I purchased is still not working correctly. Any assistance would be greatly appreciated.
Francisco Marco
May 13, 2025 06:09Dear valued customer, Thank you for bringing this matter to our attention. We at Classic Estates Management Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-413D1C02). One of our specialists from our Customer Service will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Davis Customer Service Director Classic Estates Management Group Customer Relations
Complaint Status
ResolvedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Resolved"