Frustrated with MetaNexus's lack of response
Complaint Details
I'm writing to complain about the technical assistance I received from MetaNexus. After paying $901.45 for accessory, I found that it experienced frequent disconnections. I've tried resolving this with your customer service team multiple times, including speaking with Elbert L., but have not received a satisfactory resolution.
Comments (2)
Miguel Reichert
Apr 29, 2025 06:06Thank you for your response, but I'm still not satisfied with the resolution offered. The $473.78 refund only covers part of what I paid for the technical support package, and I've had to spend additional money to fix the issues caused.
Admin User (Original)
May 23, 2025 05:29ComplaintNest Administrator Update: We have received confirmation from MetaNexus that they are actively working to resolve your complaint. Their representative, Karen Williams, has committed to contacting you within 9 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team
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