Warranty claim denied by The Homemade Chef

After speaking with Jessica Davis from the Resolution Center at The Homemade Chef, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at The Homemade Chef are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 11, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $430.95 Please contact our dedicated resolution team at support@The Homemade Chef.com with your preferred delivery date and time, referencing case number REF-55C57BA9. We truly value your business and appreciate the opportunity to make this right. Best regards, Jessica White Support Operations Director The Homemade Chef

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Homemade Chef of this issue through multiple channels. They have acknowledged receipt of this complaint on May 17, 2025 and have assigned it reference number REF-55C57BA9 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team