Diligent Advocate Firm failed to honor their commitment

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Diligent Advocate Firm. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our specialty food item to our attention. We at Diligent Advocate Firm are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 18, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty food item 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty food item accessory kit valued at $365.78 Please contact our dedicated resolution team at support@Diligent Advocate Firm.com with your preferred delivery date and time, referencing case number REF-E746EC9D. We truly value your business and appreciate the opportunity to make this right. Best regards, James Johnson Customer Success Director Diligent Advocate Firm