Unresolved issue with Domain of Choice Holdings product
Complaint Details
On May 1, 1990, I signed up for Domain of Choice Holdings's maintenance program at their Millsside, Montana location. I was told that the service would include device, but after paying $149.62, I discovered this wasn't the case. When I called to resolve this, Rebecca G. was unhelpful and refused to address my concerns.
Comments (2)
Laverne Koss
Apr 30, 2025 05:32I want to acknowledge that Domain of Choice Holdings has attempted to resolve this issue. However, the solution they're offering (a $147.13 store credit) isn't adequate considering I paid $147.13 for a microwave that never worked properly.
Henrik Fritsch
May 13, 2025 05:13Dear customer, On behalf of Domain of Choice Holdings, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-C63858B1) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Allen Senior Support Specialist Domain of Choice Holdings
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