Frustrated with Domain of Choice Holdings's lack of response
Complaint Details
I'm writing to complain about the setup assistance I received from Domain of Choice Holdings. After paying $23.46 for plan, I found that it is not compatible as claimed. I've tried resolving this with your customer service team multiple times, including speaking with Lenore J., but have not received a satisfactory resolution.
Comments (2)
Chadrick Kreiger
May 09, 2025 05:37I want to acknowledge that Domain of Choice Holdings has attempted to resolve this issue. However, the solution they're offering (a $477.87 store credit) isn't adequate considering I paid $477.87 for a cookware set that never worked properly.
Jedidiah Becker
May 18, 2025 05:48Dear valued customer, Thank you for bringing this matter to our attention. We at Domain of Choice Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our kitchen knife set and have initiated an internal investigation (Reference: REF-7F9F3BDF). One of our specialists from our Executive Customer Care will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, James Harris Client Experience Manager Domain of Choice Holdings Customer Relations
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