System crash after MicroCode Dynamics product update

It's now been 5 days since my initial complaint, and MicroCode Dynamics still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium membership.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at MicroCode Dynamics are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $300.13 Please contact our dedicated resolution team at support@MicroCode Dynamics.com with your preferred delivery date and time, referencing case number REF-F95008D2. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth Rodriguez Quality Assurance Director MicroCode Dynamics

ComplaintNest Administrator Alert: We have noticed that MicroCode Dynamics has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team