Strategic Attorney Team failed to honor their commitment

An update to my situation: I've now spoken with three different representatives from Strategic Attorney Team, and each has given me conflicting information about how to resolve the issue with my specialty food item. This is extremely frustrating.

Dear customer, On behalf of Strategic Attorney Team, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-77D5537C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Robert Lee Brand Representative Strategic Attorney Team