Overcharged by Advocate Associates for service

I'm updating my complaint because Advocate Associates finally contacted me today. They've offered to replace the specialty food item, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advocate Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our meal delivery and have initiated an internal investigation (Reference: REF-F195A554). One of our specialists from our Customer Retention will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Linda Allen Support Team Lead Advocate Associates Customer Relations

ComplaintNest Administrator Note: We have reviewed this complaint against Advocate Associates and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the meal kit. ComplaintNest Support Team