Poor customer service experience with Integrated Health Associates

I'm updating my complaint because Integrated Health Associates finally contacted me today. They've offered to replace the headphones, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Integrated Health Associates take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our television and have initiated an internal investigation (Reference: REF-1908FFE4). One of our specialists from our Client Relations will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Martinez Resolution Specialist Integrated Health Associates Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Integrated Health Associates of this issue through multiple channels. They have acknowledged receipt of this complaint on May 23, 2025 and have assigned it reference number REF-1908FFE4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team