Billing dispute with SummitAcademy Inc.

An update to my situation: I've now spoken with three different representatives from SummitAcademy Inc., and each has given me conflicting information about how to resolve the issue with my dress shirt. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at SummitAcademy Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $170.67 Please contact our dedicated resolution team at support@SummitAcademy Inc..com with your preferred delivery date and time, referencing case number REF-6BC7D9C6. We truly value your business and appreciate the opportunity to make this right. Best regards, Hayden Anderson Client Relations Director SummitAcademy Inc.