Billing dispute with Depot & Center
Complaint Details
I want to report a serious concern with Depot & Center's device that I purchased on February 5, 1992 from your Lucianobury, Washington store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Ashly S., but my issue remains unresolved.
Comments (2)
Arnulfo Smith
May 13, 2025 06:09The situation with Depot & Center has gotten worse. Now they're claiming I never purchased the customer support plan, despite me providing the receipt and reference number REF-744FDCEC multiple times.
Bernard Arnaud
May 26, 2025 05:51Dear customer, On behalf of Depot & Center, I would like to personally apologize for the inconvenience you've experienced with our expedited shipping. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-744FDCEC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Quinn Davis Brand Representative Depot & Center
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"