Hidden fees discovered from Ethical Rights Partners Bradford Enterprises

I've received an email from Mary Jackson at Ethical Rights Partners Bradford Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The meal delivery was clearly defective from the start.

Dear valued customer, Thank you for your complaint regarding the catering service you purchased on May 22, 2025. At Ethical Rights Partners Bradford Enterprises, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $260.82 2. A replacement catering service with an extended warranty 3. A store credit of $260.82 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-0B774DEB. We value your business and hope to restore your confidence in our company. Best regards, Peyton Johnson Resolution Center Manager Ethical Rights Partners Bradford Enterprises

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Ethical Rights Partners Bradford Enterprises of this issue through multiple channels. They have acknowledged receipt of this complaint on May 13, 2025 and have assigned it reference number REF-0B774DEB in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team