Refund refused by Meta-Node Sheffield Holdings

I wanted to update this complaint to mention that a representative from Meta-Node Sheffield Holdings called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at Meta-Node Sheffield Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 16, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $441.81 Please contact our dedicated resolution team at support@Meta-Node Sheffield Holdings.com with your preferred delivery date and time, referencing case number REF-603DAC47. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Jackson Resolution Center Director Meta-Node Sheffield Holdings