Billing dispute with SelectStore

I'm updating my complaint because SelectStore finally contacted me today. They've offered to replace the jacket, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at SelectStore take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-908B9C4C). One of our specialists from our Customer Service will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Rowan Thomas Customer Advocacy Manager SelectStore Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified SelectStore of this issue through multiple channels. They have acknowledged receipt of this complaint on May 7, 2025 and have assigned it reference number REF-908B9C4C in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team