Habitat & Partners provided defective product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Habitat & Partners has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customer support plan.

Dear valued customer, Thank you for your complaint regarding the cookware set you purchased on April 29, 2025. At Habitat & Partners, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $434.59 2. A replacement cookware set with an extended warranty 3. A store credit of $434.59 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-41621FF1. We value your business and hope to restore your confidence in our company. Best regards, Susan Robinson Client Satisfaction Manager Habitat & Partners

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Habitat & Partners of this issue through multiple channels. They have acknowledged receipt of this complaint on March 29, 2025 and have assigned it reference number REF-41621FF1 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team