Frustrated with LifeDoctor Inc.'s lack of response

I'm adding this comment to provide additional information. The laptop from LifeDoctor Inc. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of LifeDoctor Inc., I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-C6EB8725) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Johnson Support Team Lead LifeDoctor Inc.