Warranty claim denied by Consulting, Consulting & Counsel

After speaking with Susan Thompson from the Executive Customer Care at Consulting, Consulting & Counsel, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our restaurant order to our attention. We at Consulting, Consulting & Counsel are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective restaurant order 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary restaurant order accessory kit valued at $199.17 Please contact our dedicated resolution team at support@Consulting, Consulting & Counsel.com with your preferred delivery date and time, referencing case number REF-50959EEE. We truly value your business and appreciate the opportunity to make this right. Best regards, Linda Martin Customer Service Director Consulting, Consulting & Counsel

ComplaintNest Administrator Note: We have reviewed this complaint against Consulting, Consulting & Counsel and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the subscription box. ComplaintNest Support Team