Refund refused by The Harmony Vitality Specialists

I appreciate The Harmony Vitality Specialists reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at The Harmony Vitality Specialists take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-3F402B66). One of our specialists from our Customer Service will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Thomas Client Experience Manager The Harmony Vitality Specialists Customer Relations