Warranty claim denied by Classic Ventures

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Classic Ventures. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our microwave to our attention. We at Classic Ventures are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective microwave 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary microwave accessory kit valued at $49.28 Please contact our dedicated resolution team at support@Classic Ventures.com with your preferred delivery date and time, referencing case number REF-E5085F26. We truly value your business and appreciate the opportunity to make this right. Best regards, Quinn Wilson Resolution Center Director Classic Ventures