Quality issues with Goods Zone Enterprises product

After my initial complaint, Goods Zone Enterprises contacted me to troubleshoot the handbag. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Goods Zone Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 12, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $47.41 Please contact our dedicated resolution team at support@Goods Zone Enterprises.com with your preferred delivery date and time, referencing case number REF-96B8EE52. We truly value your business and appreciate the opportunity to make this right. Best regards, David Martin Customer Retention Director Goods Zone Enterprises