Frustrated with Appetite & Restaurants's lack of response

An update to my situation: I've now spoken with three different representatives from Appetite & Restaurants, and each has given me conflicting information about how to resolve the issue with my jacket. This is extremely frustrating.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Appetite & Restaurants are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $291.40 Please contact our dedicated resolution team at support@Appetite & Restaurants.com with your preferred delivery date and time, referencing case number REF-97D874C5. We truly value your business and appreciate the opportunity to make this right. Best regards, Jordan Thomas Resolution Center Director Appetite & Restaurants