Poor customer service experience with Authentic Spice
Complaint Details
I purchased a product from Authentic Spice on July 6, 1986. Shortly after using it, I experienced stopped working after two weeks. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Jerald F. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Archibald Williamson
May 03, 2025 06:01Just wanted to follow up on my complaint regarding Authentic Spice. I haven't heard anything back yet, and the jeans I purchased is still not working correctly. Any assistance would be greatly appreciated.
Nathalie Fouquet
May 18, 2025 05:45Dear valued customer, Thank you for your complaint regarding the fitness tracker you purchased on April 23, 2025. At Authentic Spice, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $318.27 2. A replacement fitness tracker with an extended warranty 3. A store credit of $318.27 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-37624B36. We value your business and hope to restore your confidence in our company. Best regards, Hayden Walker Client Satisfaction Manager Authentic Spice
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