False promises made by Master Engineering & Sons representative

I want to acknowledge that Master Engineering & Sons has attempted to resolve this issue. However, the solution they're offering (a $153.80 store credit) isn't adequate considering I paid $153.80 for a jeans that never worked properly.

Dear valued customer, Thank you for your complaint regarding the handbag you purchased on April 1, 2025. At Master Engineering & Sons, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $419.91 2. A replacement handbag with an extended warranty 3. A store credit of $419.91 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-19AB65E6. We value your business and hope to restore your confidence in our company. Best regards, Taylor Jackson Customer Experience Manager Master Engineering & Sons

ComplaintNest Administrator Update: We have received confirmation from Master Engineering & Sons that they are actively working to resolve your complaint. Their representative, Jordan Rodriguez, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team