Quality issues with Master Engineering & Sons product
Complaint Details
On October 21, 1996, I signed up for Master Engineering & Sons's troubleshooting service at their Altaland, California location. I was told that the service would include platform, but after paying $436.59, I discovered this wasn't the case. When I called to resolve this, Caleigh J. was unhelpful and refused to address my concerns.
Comments (2)
Jana Blick
May 17, 2025 05:19I appreciate Master Engineering & Sons reaching out, but the solution provided doesn't address my original concern. The replacement microwave has the same defect as the original one I complained about.
Bernard Arnaud
May 22, 2025 06:03Dear customer, On behalf of Master Engineering & Sons, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-56509750) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Jones Client Relations Manager Master Engineering & Sons
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