Misleading advertising by Emporium & Exchange Enterprises

I've received an email from Taylor Thomas at Emporium & Exchange Enterprises offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The athletic shoes was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Emporium & Exchange Enterprises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 13, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $240.25 Please contact our dedicated resolution team at support@Emporium & Exchange Enterprises.com with your preferred delivery date and time, referencing case number REF-8A120841. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Moore Client Relations Director Emporium & Exchange Enterprises

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Emporium & Exchange Enterprises's athletic shoes and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Emporium & Exchange Enterprises and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team