Fast Spot Group failed to honor their commitment

I want to acknowledge that Fast Spot Group has attempted to resolve this issue. However, the solution they're offering (a $114.44 store credit) isn't adequate considering I paid $114.44 for a fitness tracker that never worked properly.

Dear customer, On behalf of Fast Spot Group, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-D8BBC276) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, David Jackson Customer Advocacy Manager Fast Spot Group

ComplaintNest Administrator Alert: We have noticed that Fast Spot Group has not yet responded to your complaint about their installation service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team