Unsatisfactory resolution from Craft Bros Goiânia
Complaint Details
I am writing regarding order #ORD-4837-GFZ-3311 placed with Craft Bros Goiânia on October 17, 1971. I paid $697.52 for service, but when it arrived, I discovered arrived significantly late. I've made numerous attempts to contact customer service, but Garnett N. and other representatives have not been helpful in resolving this matter.
Comments (2)
Evert Hahn
Apr 28, 2025 06:10After my initial complaint, Craft Bros Goiânia contacted me to troubleshoot the jacket. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Gerta Simon
May 19, 2025 05:20Dear customer, On behalf of Craft Bros Goiânia, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-1DE16907) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Jackson Senior Support Specialist Craft Bros Goiânia
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