Hidden fees discovered from Genius Training Learning
Complaint Details
I purchased a plan from Genius Training Learning on January 16, 2021. Shortly after using it, I experienced is not compatible as claimed. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Lue J. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Emilio Ledner
May 22, 2025 06:05The situation with Genius Training Learning has gotten worse. Now they're claiming I never purchased the consultation service, despite me providing the receipt and reference number REF-9C95B619 multiple times.
Admin User (Original)
May 11, 2025 05:16Dear valued customer, Thank you for bringing this matter to our attention. We at Genius Training Learning take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our t-shirt and have initiated an internal investigation (Reference: REF-9C95B619). One of our specialists from our Customer Service will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Harris Client Relations Manager Genius Training Learning Customer Relations
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Status updateStatus changed to "Resolved"
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